Introduction
Our Privacy Policy sets out how we collect, use, store and remove your personal data. It is essential to us that you feel confident and comfortable about the way in which we look after and use your personal data. Our reference to personal data throughout this policy relates to any information that we hold that identifies or could identify you.
How we collect personal data
We collect personal data from you in a number of ways:
When you communicate with us directly:
Direct contact with us includes when you phone us, email us, and get in touch by post or in person. This could include if you register for training or an event, make a donation (of monetary value or a gift) to us, apply for a job or a volunteering opportunity, agree to use one of our rooms, self-refer or are referred to our service or attend one of our groups in the community.
When you communicate with us through organisations and / or individuals working on our behalf:
As Well Wessex is a formation of various charities and CICs, there may be occasions where we share your personal details with one of these organisations for the benefit or support of your wellbeing, or alternatively, they may share details with us.
Photo and Media Consent:
Where we have obtained your consent to take and/or use your photograph or video imagery for promotional purposes, or we have your permission to photograph and display creative works that you have produced. Another example of when we use consent is when you have provided your permission for your wellbeing to be discussed with an individual that you have specifically named.
Social Sharing
If you use the social sharing buttons on our site, some information will be collected by the social platform and their cookies will remain on our website. We use encryption on our website to help prevent access to these cookies.
In order to share, you will need to have an account with the social platform you use, and therefore will have already agreed to their terms for privacy and the use of cookies. Privacy and cookie information for the sites we connect to is here:
Contact Forms
When you submit information to us through the contact form it is sent to Well Wessex and a copy held on this website. This email is only accessed by Well Wessex staff, the website can only be accessed by Well Wessex staff (see, ‘Who Can See This Information’).
After responding to the email and resolving the enquiry, the email will be deleted. You are not added to any list or marketing campaign and your data is not retained unless this is explicitly requested by yourself in writing.
Who can see this information
This includes people who are able to access the information, such as our website host. We have agreements with such third parties to ensure they do not access or make any use of your data without explicit instructions from us. This will only occur when ensuring security or sharing data when legally required to do so.
Website
Mike Smith – Owner of Digital Smithy (see Contact Details below).
Staff of Well Wessex
Contact Form Submissions
As with Website above.
How we keep your information secure
Our website uses encryption so that cookies and information entered on forms is secure. This is through an SSL certificate. You can see that our site is secure through your web browser, which will have a padlock or a green ‘SECURE’ message, and will show HTTPS at the beginning of our website address.
- Admin account holders for our website must use strong passwords so that their accounts are secure.
- Your data is never stored by or shared with anyone except where detailed in ‘Who Can See This Information’ above.
- You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Becky Rowson, . or contact us directly.
Sharing your information
We do not share your information with or sell it to third parties.
We will not disclose your information to any third party unless we are required to do so by law. In such cases we will ensure due diligence in releasing only required information, and this only to recognised official parties entitled to require this information under law.
Your Rights
To be informed
This policy gives a clear guide to what data we collect and why.
The right of access
You may request a copy of the information we hold about you at any time (see below)
Rectification
You may ask us to correct information held about you if it is incorrect or incomplete (see below).
The right to be forgotten
We will remove all data held about you on request (see below).
The right to restrict processing
We do not currently process your data – that is – we do not use it for marketing, sell or otherwise share it with third parties or act upon your data except to use it to communicate through our newsletter. You may opt-out of our newsletter at any time (see below).
Your right to retain and reuse your data
We do not collect sensitive personal data nor claim any rights of ownership over your data that we do hold.
The right to object
We do not use your personal data for the purpose of direct marketing, scientific and historical research, for the performance of a task in the public interest or any similar purpose. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose (see below).
Your rights regarding automated processes
We do not use automatic processing of data. Should we do so in future you will be notified at least one month beforehand and may request for your data not to be included in any such purpose (see below).
Contact Details
For any of the above you may contact us through our standard contact form, by email, by phone or in writing using the following details.
Our contact form: CONTACT
Our email: .
Our phone: 07308 620 549
Our address: We are currently not working from an office.
We will deal with any requests within 28 days except where reasonable impediment prevents us from doing so.
Mike Smith is our website developer through Digital Smithy. He provides website, security and social media support to Well Wessex. As the developer of our site he has access to all data on the site. As host of our website, Digital Smithy acts as a “data sub-processor”. This is a term used by the GDPR (General Data Protection Regulations). This means that Digital Smithy provides our hosting, the space where our website and email are stored, and therefor has access to them. Both parties signed an agreement stating that Digital Smithy will not access or act upon any data relating to Well Wessex without our explicit consent. We have ensured that Digital Smithy abides by the GDPR and treats all our data and that of website users, members and email contacts in strict confidence.
For enquiries you may contact Digital Smithy directly through his website: digitalsmithy.co.uk